Terms of Service

Welcome to VoltraSys. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using VoltraSys’s website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not use our services.

These Terms apply to all users, including but not limited to system integrators, distributors, end users, and other business partners.

2. Services Description

VoltraSys provides energy storage system solutions, including:

• Battery energy storage systems
• Hybrid and off-grid inverters
• ESS components and accessories
• Technical consultation and system design support
• Product sourcing and quality coordination

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Business Relationship

3.1 B2B Nature

Our services are intended for business-to-business transactions. You represent and warrant that:

• You are acting on behalf of a business entity or as a professional in the energy storage industry
• You have the authority to enter into binding agreements on behalf of your organization
• You will use our products and services for commercial or industrial purposes

3.2 Quotations and Proposals

Quotations provided by VoltraSys are:

• Valid for 30 days from the date of issue unless otherwise stated
• Subject to product availability and pricing changes
• Not binding until a formal purchase order is accepted by VoltraSys
• Based on information provided by the client and subject to verification

4. Orders and Payment

4.1 Order Acceptance

All orders are subject to acceptance by VoltraSys. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing or specification errors
• Credit or payment concerns
• Incomplete or inaccurate information

4.2 Payment Terms

• Payment terms will be specified in the order confirmation or invoice
• Typical payment terms include deposit requirements and balance payment schedules
• All prices are quoted in USD or other specified currency
• Additional charges such as shipping, customs duties, and taxes are the responsibility of the buyer
• Late payments may incur additional fees as specified in the invoice

4.3 Pricing

All prices are subject to change without notice. The price charged will be the price in effect at the time of order confirmation. We reserve the right to correct pricing errors even after an order has been submitted.

5. Delivery and Shipping

5.1 Delivery Terms

• Delivery timelines are estimates and not guaranteed unless explicitly stated in writing
• Delivery terms (FOB, CIF, etc.) will be specified in the order confirmation
• Risk of loss and title pass to the buyer according to agreed Incoterms
• Delays due to force majeure, customs, or shipping disruptions are not our responsibility

5.2 Inspection Upon Delivery

The buyer must inspect all shipments immediately upon delivery and report any damage, shortage, or discrepancy within 7 days. Failure to report issues within this timeframe constitutes acceptance of the goods as delivered.

6. Product Warranties and Disclaimers

6.1 Manufacturer Warranties

Products sold by VoltraSys are covered by the original manufacturer’s warranty. Specific warranty terms, including duration and coverage, are provided with each product and vary by manufacturer. VoltraSys acts as a facilitator and does not provide its own product warranties.

6.2 Warranty Claims

Warranty claims must be submitted in accordance with the manufacturer’s warranty procedures. VoltraSys will assist in facilitating warranty claims but is not responsible for warranty fulfillment, repair, or replacement.

6.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THE MANUFACTURER’S WARRANTY, VOLTRASYS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VOLTRASYS DOES NOT WARRANT THAT PRODUCTS WILL MEET YOUR SPECIFIC REQUIREMENTS OR OPERATE WITHOUT INTERRUPTION.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• VOLTRASYS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM
• WE ARE NOT LIABLE FOR DELAYS, FAILURES, OR LOSSES CAUSED BY FORCE MAJEURE, THIRD-PARTY ACTIONS, OR CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL
• WE ARE NOT RESPONSIBLE FOR IMPROPER INSTALLATION, USE, OR MAINTENANCE OF PRODUCTS

8. Technical Information and Support

Technical information, specifications, and guidance provided by VoltraSys are for informational purposes only. While we strive for accuracy, we do not guarantee the completeness or correctness of any technical information. Clients are responsible for:

• Verifying that products meet their specific application requirements
• Ensuring compliance with local codes, regulations, and standards
• Proper system design, installation, and commissioning
• Engaging qualified professionals for installation and integration

9. Intellectual Property

All content on the VoltraSys website, including text, graphics, logos, and software, is the property of VoltraSys or its licensors and is protected by intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works without written permission
• Use our trademarks, logos, or branding without authorization
• Remove or alter copyright notices or proprietary markings

10. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of business. This includes but is not limited to pricing, technical specifications, business plans, and customer information.

11. Cancellation and Returns

11.1 Order Cancellation

Orders may be cancelled before shipment with written notice. Cancellation fees may apply depending on the stage of order processing. Orders cannot be cancelled once shipped.

11.2 Returns

Returns are accepted only in the following cases:

• Defective products covered under warranty
• Shipping errors or wrong products delivered
• Products damaged in transit (reported within 7 days)

Returns must be authorized in advance and are subject to restocking fees. Custom or special-order items are non-returnable.

12. Compliance and Certifications

While we work with manufacturers that meet international standards (IEC, CE, UN38.3), it is the buyer’s responsibility to:

• Verify that products meet local regulatory requirements
• Obtain necessary permits and approvals
• Ensure compliance with local electrical and safety codes
• Handle customs clearance and import documentation

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

13.2 Dispute Resolution Process

In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with commercial arbitration rules.

14. Modifications to Terms

VoltraSys reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a new “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

For questions about these Terms of Service, please contact us: